We understand that sometimes returns or exchanges may be necessary, and we want to make the process as seamless as possible for you. Below, you’ll find important information regarding our policies and procedures.
We gladly accept returns and exchanges within 14 days from the date of purchase. To be eligible, the item must be unused, unworn, and in its original condition with all tags and packaging intact. Please note that certain items, such as intimate apparel or personalized products, may not be eligible for return or exchange due to hygiene or customization reasons. We apologize for any inconvenience this may cause.
To initiate a return or exchange, please contact customer support. We kindly ask that you provide the order number, item details, and the reason for the return or exchange. Our dedicated customer support team will guide you through the process and provide further instructions.
Once your return or exchange request is approved, you will receive a return authorization along with instructions on how to proceed. We recommend using a trackable shipping method to ensure that your package reaches us safely. Please note that the shipping costs for returns or exchanges are generally the responsibility of the customer, unless the return or exchange is due to a mistake on our part or a defective item.
Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. This allows you to monitor the progress of your package and get real-time updates on its whereabouts. Simply click on the tracking link provided in the email or enter the tracking number on our website’s tracking page to stay informed about the status of your shipment.
